Section 2. Tools for Service Delivery
- Help Desk Tools: Applications to manage and resolve user issues and requests. Examples: Zendesk, Freshdesk, ServiceNow.
- Service Catalog Tools: Tools providing a catalog of available IT services, allowing users to request and access services easily. Examples: Atlassian Jira Service Management, BMC Helix.
- Knowledge Base Management Tools: Tools to store and organize information to help users find solutions to common problems. Examples: Confluence, KnowledgeOwl.
- Log Management Tools: Applications to collect and analyze log data to monitor system performance and detect issues. Examples: Splunk, LogRhythm.
- Asset and Configuration Management: Applications to track assets, changes, relations and dependencies. Examples: Jira Service Management, ServiceNow, BMC Helix.