In IT service delivery, an incident refers to any unplanned interruption or reduction in the quality of an IT service. This can include issues like system crashes, network outages, software errors, or any event that disrupts normal operations.

The primary goal of incident management is to restore normal service operation as quickly as possible to minimize the impact on business operations. This involves identifying, recording, analyzing, and resolving incidents efficiently.

Cybersecurity incident resolution process:

1. Preparation:

• Develop an Incident Response Plan
• Establish an Incident Response Team
• Training and Awareness

2. Detection and Analysis:

• Monitor Systems
• Identify Incidents
• Analyze Incidents

3. Containment:

• Short-Term Containment
• Long-Term Containment

4. Eradication and Recovery:

• Eradicate Threats
• Recover Systems

5. Post-Incident Activity:

• Conduct a Post-Mortem Analysis
• Update Plans and Procedures
• Report Findings