This module covers Service Delivery (SD), defining its importance, benefits, and practical steps for implementation within an organization. You will also learn the necessary Cybersecurity Best Practices to ensure secure and reliable service provision.
LEARNING OUTCOMES:
- You will learn what is Service Delivery (SD) and why to have it.
- You will learn benefits of Service Delivery and how to get one.
- Cybersecurity Best Practices of Service Delivery.
TOPICS:
Service Delivery definition and importance; ITIL; Incidents; Common BCM challenges; Service delivery cybersecurity best practices
Curriculum
- 4 Sections
- 8 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- CHAPTER 1. Service Delivery(45 minutes)2
- CHAPTER 2. Information Technology Infrastructure Library (ITIL)(20 minutes)1
- CHAPTER 3. Incidents(30 minutes)2
- CHAPTER 4. Service delivery cybersecurity best practices(40 minutes)3
